TERMS AND CONDITIONS OF SALE

All sales from Walmar Trading Limited (“the Company”) dba “canadabunkbeds.com” are final. These terms and conditions also apply to all distance sales and online contracts.
At time of ordering, it is the customer’s duty to determine whether or not the items will fit through doors, passageways, in elevators, etc and also fit where they would like it to be placed e.g. Ceiling heights, windows, etc

Mattresses:
i) Our customers can sleep soundly knowing that their mattresses are BRAND NEW and therefore mattresses are not returnable. Always give yourself at least 90 nights use to adjust to your new mattress. Mattresses may feel firmer when new and will soften a little with usage (Like a new pair of shoes). Our mattress prices do NOT include a comfort guarantee, however they do still have their full manufacturer’s warranty.

ii) Familiarize yourself with the mattress warranty which can be found on our website in the product details for the “Jasmine mattress”. For the mattress warranty to apply on any of the mattresses we sell, a mattress protector must be used. Not using a protector will void any warranty. This is industry standard.

Iii) All mattresses are hand made. As such, there may be a variance of up to 1.5′′ either way on the dimensions stated. This is industry standard and considered normal.

All made to order items:

i) As the name suggests, made to order products are made specifically to your specifications. E.g. Style, height, size, colour, etc. and are only made when your order is placed with us. They are not stock items and are made specifically for you. With this in mind payment is processed at time of order.

ii) The company has no direct control over the time frame or delays in the manufacturing of made to order products. Whilst every endeavour is made to ensure time frames are met, payments are not refundable and no discounts are given due to time extensions out of our control. This includes delays encountered due to shipping Companies.

iii) At time of ordering it is the customer’s duty to determine whether or not the items ordered will fit through doors, passageways, in elevators, etc and also fit where they are to be finally placed. See below our Order Cancellation Policy.

iv) Dye lots of wood stains ordered may differ from samples shown on your device. Additional pieces ordered later may be supplied in a different dye lot, giving a variance in colour. Wooden furniture may have knots and cracks, and are only considered problematic if they diminish the strength of the product to where it would pose a risk to safety.

v) All custom made pieces have an industry accepted +/- 1″ tolerance level of measurement in all dimensions.

Deliveries made by a third party delivery service:

i) Delivery of online orders for bunk beds, loft beds, stair cases, trundles, etc. Across Canada will be to Threshold/Curbside only and do not include any set up services.

ii) If your address is extremely remote / rural and access for large trucks is restricted, delivery may be to the most accessible point for the delivery truck.

iii) During winter months it is the responsibility of the customer to ensure that all pathways and driveways that the delivery driver is expected to use, are free and clear from ice and snow. if the shipping Company is not able to deliver due to the lack of snow and ice removal, a delivery fee will be charged for the shipping Company’s second delivery attempt.

iv) Customers are responsible for checking all of the packing on receipt and are responsible for reporting all damages at time of delivery to the delivery service provider – No matter how minor the damage may first appear. This is be done by making notes on the waybill and taking photos at time of delivery. These photos must then be emailed immediately to admin@canadabunkbeds.com. Failure to do so will result in any damage claims being denied by the shipping Company.

v) Please accept delivery of your items within a few days of your notification phone call from the shippers to avoid storage fees. If the shipping Company charges storage for your order this will be passed on to the customer.

vi) Delivery fees are non-refundable.

vii) If you are not able to receive your order for your pre-booked appointment date/time, you are required to contact the shippers directly at least one day prior, to rearrange a new delivery date/time. Failure to do so can result in you being charged for a second delivery attempt.

viii) If for whatever reason the customer refuses acceptance of the delivery and the order has to be returned, the return shipping costs will be for the customer.

Deliveries within the Okanagan:

i) This service is only applicable if indicated as such on the front of your invoice. We offer different levels of delivery service, all of which are chargeable. It is your duty to ensure that access to the property is not blocked in any way and that snow is cleared from all paths to be used. Please see our website or ask us what is and is not included for the level of service you are paying.

ii) No delivery options include dismantling, removal, moving or rearranging of existing furniture or mattresses. Entry to the premises must be clear and free of any obstacles. Please have the room that the delivery is to be placed in free and clear on your scheduled delivery date. The area must also have adequate lighting for staff to be able to work safely.

iii) You are required upon completion of delivery to sign the delivery note indicating that you received your order in full, that there were no damages or defects and that the assembly was completed (if applicable). Any damage to the product or incomplete assembly that is not noted on the delivery slip will be the responsibility of the customer. If furniture is not unpacked at time of delivery then open all packaging and report any damages within 24 hours of the delivery. If this should fall on a day that the store is closed then the following work day will apply.

iv) By allowing our staff, vehicle and equipment onto your property you accept full responsibility for any damages that may occur to your property, goods and persons. Neither the staff or the Company will be held responsible for any damages, caused by staff, equipment or vehicles, to the customer’s property or persons whilst staff, equipment or vehicles are on the premises for delivery and/or setup purposes. Our staff will always try their upmost to ensure an efficient and trouble free delivery.

v) Our staff are not permitted to carry out other tasks on your property other than those required to deliver and/or set up your purchases from us. By working outside of these guidelines puts our staff at risk of not being covered by Worksafe B.C. if an accident should occur. We do not remove doors, railings or any other fixtures in your home to get furniture into a specific room. Due to our delivery schedule we are not able to wait for you to remove them either. Items will be left in the nearest, convenient area.

vi) Delivery and set up fees are non-refundable. If the delivery team arrives at your home and cannot deliver because of blocked access (including snow not cleared) or because nobody is home at the pre-arranged and designated time, then delivery fees will be charged again for a repeat delivery.

Storage in Kelowna:

i) We reserve the right to charge for storage if items are to be held for longer than 30 days from date of availability. Storage will be charged at $100 per piece, per month or portion thereof.

Pick Up:

i) Kelowna Only. We will gladly assist you in the loading of your vehicle when you purchase from us. However, all responsibility of the vehicle’s packing is for the customer. We will not be held responsible for any damage to your vehicle, persons or products when helping to load your vehicle. It is the customer’s responsibility to ensure that all purchased items are loaded and tied down appropriately where necessary.

Warranties:

i) All items, unless otherwise noted, are brand new and in original packaging. The length of the manufacturer’s warranty and what is covered varies for each individual manufacturer and item. All warranty issues are subject to the manufacturer’s terms and conditions as detailed in their warranty policies; therefore all replacements must be approved by the manufacturer.

ii) Warranties only apply to the original purchaser and only for items at the original address. As is industry standard, all clearance and floor models are sold without warranty. No warranties apply to any items being used commercially or for rentals, including AirBnB.

iii) It is our primary goal to ensure you receive your order safely and promptly. If you receive your order damaged or if it has defects, please be assured that the Company will do everything possible to resolve your claim quickly and efficiently.

iv) The most important thing to remember is to inspect your order for visible damages when it is collected or while it is being delivered. If you see damages to the boxes or product, it MUST be noted on the delivery receipt or waybill. Once a third party Company has delivered your items and you have not made notes of damages, the shipping Company will no longer cover the costs of any damages and you will be responsible.

v) If we deliver but do not assemble: open up all boxes within 24 hours of collection or delivery and make sure all the pieces are intact. If there are damages, you will need to email us pictures to admin@canadabunkbeds.com within 24 hours of collection or delivery showing the damages. If we deliver and assemble: please mark any defects on the delivery note when signing it. (Does not apply to remote sales)

vi) Failure to inform us of damages to your order within the time specified above will result in your claim being denied. If a claim is denied, any costs for repairs or replacement parts will be paid for by the customer.

vii) When making a warranty claim it is the customer’s responsibility to provide a copy of their original invoice. Failure to do so will result in the claim being denied, as is industry standard.

viii) Costs of return shipping to our store are for the customer, as are costs of shipping repaired items or replacement parts from our store.

ix) In the unlikely event of a warranty claim and the manufacturer no longer stocks the exact same product needed for a replacement, after the goods are returned to the Company the customer will be issued with a store credit for the original amount of the cost of the goods purchased as stated on the invoice. Less any pro-rating specific to the warranty and no credit will be given for delivery or set up costs. No refunds will be given.

General: Leniency on any one of the above individual terms does not imply that they no longer apply and/or that leniency will be given on any of the other terms.

Order Cancellation Policy:

i) Orders cancelled prior to shipping and not yet in production. A fee of 5% will be charged to cover expenses, e.g. Non-returnable payment processing fees, etc.

ii) Orders cancelled prior to shipping but already in production. A fee of 50% will be charged to cover expenses.

iii) Orders cancelled after being shipped. A fee of 50% will be charged as well as the return shipping charges. Orders which have been received are only returnable if unopened and in their originally packaging that still has its factory sealing in place. Opened boxes are not returnable. These orders are to be shipped to our Kelowna warehouse.

Refund and Return Policy

Overview

Our refund and returns policy lasts 3 days after receipt of items. If 3 days have passed since you received the items, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also still be in the original packaging that has not been opened or re-taped.

Prior to shipping your return, we require a receipt or proof of purchase and photos of the product still in its original packaging, to be emailed to admin@canadabunkbeds.com for approval.

Please do not send your purchase back to the manufacturer. We will supply our Kelowna BC shipping address in reply to your email requesting a return.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

i) Orders cancelled prior to shipping and not yet in production. A fee of 5% will be charged to cover expenses, e.g. Non-returnable payment processing fees, etc.

ii) Orders cancelled prior to shipping but already in production. A fee of 50% will be charged to cover expenses. We still have to accept this item from the manufacturer and pay for shipping, even if you are not taking it.

iii) Orders cancelled after being shipped. A fee of 50% will be charged as well as the return shipping charges. Orders which have been received are only returnable if unopened and in their originally packaging that still has its factory sealing in place. Opened and re-taped boxes are not returnable. These orders are to be shipped to our Kelowna warehouse.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at admin@canadabunkbeds.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded and are fully non-returnable.

Exchanges

We only replace items if they are defective or damaged in shipping. If this is the case and you need to exchange it for a replacement, send us an email at admin@canadbunkbeds.com

Shipping Returns

To return your product, contact us via email at admin@canadabunkbeds.com for the address in Kelowna BC to ship it to.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Need Help?